Ncell Axiata Limited (Ncell) is a part of the Axiata Group Berhad, one of Asia’s leading telecommunication groups.

VACANCY NOTICE
Ncell

Position: Engineer- Service Delivery
- Department: Enterprise Business/ Service Delivery & After Sales
- Location: Kathmandu but can be located anywhere in Nepal as per business requirement
- Reporting to: Unit Head- Service Delivery & After Sales

Key Responsibilities:
- Oversee the end-to-end service delivery of enterprise solutions, ensuring SLA adherence and service excellence.
- Manage customer onboarding and implementation of DC, Cloud, Cyber Security, and Fixed Network.
- Work closely with internal teams, NOC, CX teams, partners, and regulatory bodies to drive automation, process optimization, and continuous service improvements.
- Collaborate with partner support teams to ensure seamless service delivery and issue resolution.
- Ensure compliance with regulatory and security requirements while delivering managed services.
- Drive customer satisfaction by proactively identifying and resolving service challenges.
- Design and implement service delivery strategies that ensure seamless integration of multiple technology platforms.
- Ensure interoperability between different systems and vendors to maintain high service reliability.
- Work closely with sales, pre-sales, and solution architects to align service delivery models with customer requirements.
- Engage with enterprise customers to understand their ongoing operational and service support needs.

Education & Experience:
- Master’s degree in computer science, Information Technology, Electronics & Communication, or a related field with 4 years of experience in Service Delivery, Operations, or Managed Services OR Bachelor’s degree with 6 years of experience.
- Strong background in Network, Cloud, Cybersecurity, and ITIL-based service management.
- Experience in handling enterprise customers and managing large-scale operations.

Duty Station
Kathmandu but can be placed anywhere in Nepal as per business needs or future requirements

What we offer:
International Working Environment, Robust Performance Management Process, Internal Opportunities, Ncell Academy Trainings, Work – Life Balance, Flexible Working Practices, Competitive Compensation, Festive Allowance, Social Security Fund, Leave Travel Allowance, Medical Insurance, Communication Facilities, etc.

Application Deadline: 16 July 2026

HOW TO APPLY
click [ HERE ] to view official vacancy for more details and application procedure.